Conflict Resolution & Conflict Management Skills e-Course

Two researchers named Watson and Hoffman have found that 42% of a Manager's Time is spent addressing conflict in the workplace. (Watson, C & Hoffman, R, Managers as Negotiators, Leadership Quarterly 7(1), 1996). How much of your daily time is invested in workplace conflicts? How often do you feel that you could ha....

The Human Characteristics e-Course

In order to acquire the ability to manage and resolve conflicts, one first needs to understand the human characteristics that cause and fuel conflicts. In order to stop the vicious cycle of conflict, and even better, not to let it roll in, one needs to understand all of his own dormant characteristics that cause ....

Feedback Conversation e-Course

Feedback conversations, evaluation conversations or performance evaluation conversations are all different names pointing at the same thing: periodic conversations that managers have to conduct with their employees in order to mutually assess the latter's functionality.   Most managers dislike - an....

Conflict Resolution Skills for Salespeople e-Course

The eCourse Conflict Resolution & Negotiation Skills for Salesman offers a unique angle to sales. The first image that comes to mind when hearing the word 'selling' is that of a professional salesman (meaning that he earns his living from selling) who is trying to sell a client a product or a service. ....

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